INK and INK KITS
We want you to be satisfied with your purchase! Although Stratitec ink is best used within 1 year from the purchase date, if it is stored in a climate controlled environment, it can work effectively for up to 3 years, and longer in many cases. Stratitec, Inc. guarantees that ink purchased from us will not damage your printer if used appropriately.
If you are not satisfied with your Stratitec Ink, you can return it to us within 45 days of your original purchase date for a full refund. Please use the CONTACT US form for return authorization and to let us know why you were not satisfied with the product. Ink returns will not be accepted after 45 days.
Stratitec refillable cartridges have a 1 year warranty and a 45 day no questions asked return policy. Within 45 days of your purchase date, Stratitec will refund the purchase price. After 45 days, Stratitec offers a limited 1 year warranty against defects. This 1 year warranty starts from the original date of purchase and is in the form of product replacement. Cartridges that have been misused, installed improperly or left to dry out are not covered under this warranty, nor are cartridges that are rendered inoperative due to a printer software update (see note below). This warranty only covers refillable cartridges that have been filled with Stratitec brand ink and were installed on a supported printer(see note below). Please note that we will do our best to try to resolve the issue through tech support before sending replacements.
REFILLABLE CARTRIDGES RETURNS
If we are unable to resolve your cartridge issue through tech support, and replacements are necessary, we may require you to send your defective cartridges back before sending out any replacement. Please use the CONTACT US form for return authorization.
DatatekUSA/Stratitec, Inc. employees wear many hats. For this reason, technical support and order support is handled through email only in order to allow our employees to perform multiple tasks throughout the day. Most support requests are handled within 24 hours.
**A NOTE ABOUT UNSUPPORTED PRINTERS/PRINTER SOFTWARE UPDATES
Some printer manufacturers do their best to thwart the refillable cartridge market by occasionally releasing software updates that will cause previously working refillable cartridges to stop working (or for a new set of refillable cartridges to not work at all). Historically, HP has been the biggest "offender".
Each cartridge we sell has a list of printers that are supported and a list of those not supported. To keep from experiencing an issue with our product, we recommend you DO NOT DOWNLOAD SOFTWARE UPDATES to your printer, no matter what type of printer you have. There is no way for Stratitec to know when these printer software updates will be released, and the computer chips on Stratitec cartridge sets are programmed to work with the printer/s current software release. Eventually, these newest printer models will get to a point where the manufacturer no longer sends out updates for them, and it is at that point that Stratitec will begin supporting these printers with our product. Although Stratitec will not stop you from buying refillable cartridges for unsupported printers, they are not covered by our warranty. Question about whether or not your model works with our product? Please CONTACT US and we will let you know if your printer is supported.